Need a Hand With Your Rental ?
Quick answers for setup, power, water, weather, and event-day issues. Find the right solution below—or reach out and we’ll help you sort it out.
- Fully Insured & Safety-Certified
- Extensive Inventory
- Cleaned & Sanitized Every Rental
- Easy Online Booking
Need Help Right Now?
Having an issue with your rental? Start here for quick fixes and troubleshooting
Getting Ready for Your Party?
Make sure everything is ready before delivery with our simple setup and preparation guide.
Fix it now
Most issues get solved in under two minutes. Find the closest match below — and if it’s still acting up, call or text a photo to (832) 228-4164. A picture usually tells us more in ten seconds than a phone call does in five minutes.
INFLATABLE LOSING AIR / NOT FULLY INFLATED
Sagging or soft inflatable? Start with these quick checks:
- Make sure the blower is running and firmly connected to the inflatable’s intake tube.
- Check that all zippers, flaps, and Velcro seams are fully closed.
- Confirm the tube-to-unit connection is tied off tightly with no gaps.
- On very hot afternoons, vinyl can naturally look softer than usual. This does not necessarily mean there is a leak.
Still sagging or not fully inflated?
Call our office at (832) 228-4164 for assistance.
Losing air
Sagging or soft inflatable
No power
Blower or generator is dead
Water not flowing
Slide or sprinkler is weak
Ride stopped
Mechanical attraction is down
Wind, rain or heat
Is it safe to keep going?
Anchoring
Stakes or sandbags loose
INFLATABLE LOSING AIR / NOT FULLY INFLATED
Sagging or soft inflatable? Start with these quick checks:
- Make sure the blower is running and firmly connected to the inflatable’s intake tube.
- Check that all zippers, flaps, and Velcro seams are fully closed.
- Confirm the tube-to-unit connection is tied off tightly with no gaps.
- On very hot afternoons, vinyl can naturally look softer than usual. This does not necessarily mean there is a leak.
Still sagging or not fully inflated?
Call our office at (832) 228-4164 for assistance.
WEATHER CONCERNS — WIND, RAIN & HEAT
Safety always comes first. Follow these guidelines during your rental:
Wind
- If sustained winds reach 15–20 mph or higher, the inflatable must be deflated and shut down.
- Never continue using an inflatable in high winds, even if it is properly staked down.
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Rain & Lightning
- Light rain is generally okay for most inflatables, including water slides.
- If you see lightning or hear thunder, immediately evacuate the inflatable and shut it off.
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Heat
- Dark-colored inflatables can become hot when exposed to direct sunlight.
- Wet the surface with a hose before use when needed.
- Make sure children stay hydrated and take regular breaks.
Not sure if conditions are safe?
Call our office at (832) 228-4164 before continuing.
INFLATABLE WON’T STAKE DOWN / ANCHORING ISSUES
Proper anchoring is essential for safe operation.
Grass Setup
- Our team uses metal stakes driven securely into the ground.
- Never remove, loosen, or adjust the stakes during the rental.
Concrete or Asphalt Setup
- Sandbags or water barrels are used instead of ground stakes.
- Make sure anchors remain in their original position and are not moved.
Indoor Setup
- Sandbags are used to secure the inflatable.
- Make sure there is adequate ceiling clearance.
- Keep the inflatable away from sprinkler heads and light fixtures.
Important: Never operate an inflatable that is not properly anchored.
If an anchor becomes loose or you are unsure whether the unit is secure, call (832) 228-4164.
WATER SLIDE NOT FLOWING PROPERLY
If your water slide or wet combo has weak water flow, check the following:
- Hose connection: Make sure the garden hose is securely connected to the water attachment point and the water is turned on fully.
- Water pressure: Low household water pressure can reduce flow. Turn off other water sources, such as sprinklers or washing machines, while the slide is running.
- Sprinkler placement: Some units use a sprinkler system at the top. Make sure the hose reaches the connection and the sprinkler arm is positioned correctly.
- Multiple water units: Running multiple water units may require a Y-splitter and two hose bibs to provide enough water pressure.
Still having water flow issues?
Call (832) 228-4164 for guidance.
MECHANICAL RIDE NOT WORKING
Mechanical rides require trained attendants and should not be repaired by customers.
If a mechanical ride, such as a mechanical bull or shark, stops working:
- Do not attempt repairs yourself. These machines have specialized equipment and safety procedures.
- Check the power: Follow the basic power troubleshooting steps to make sure the outlet or generator is working.
- If an attendant is present: Alert the attendant immediately.
- If no attendant is on-site: Call our office at (832) 228-4164 so we can determine the next steps or dispatch assistance.
For safety, do not operate a mechanical ride that appears damaged or is not functioning properly.
GENERATOR RENTAL TIPS
Need power for your rental? Make sure your generator is properly sized and safely positioned.
Choose the Right Size
- Add up the total wattage required by your equipment using the equipment specifications.
- Add approximately 20% extra capacity as a safety margin.
- Example: Two 1.5 HP blowers require approximately 2,030 watts, so a 3,500W+ generator is recommended.
Plan Your Fuel
- A typical 3,500W generator may use about 1 gallon of gas per hour at half load.
- Plan for enough fuel to cover the full duration of your event.
Place the Generator Safely
- Keep the generator at least 15 feet away from the inflatable and seating areas.
- Never operate a generator indoors or in an enclosed space.
- Generators produce carbon monoxide, which can be deadly.
Keep Noise in Mind
- Generators can be loud, especially at residential events.
- Inverter generators are generally quieter and may be a better choice for residential setups.
Need help choosing the right generator?
Call (832) 228-4164 for assistance.
NO POWER / BLOWER OR GENERATOR NOT WORKING
If the inflatable is losing air or the blower has stopped, check these things first:
- Make sure the blower is plugged firmly into the electrical outlet.
- Check that the outlet or power source is switched on.
- If you’re using a generator, make sure it is running and has sufficient fuel.
- Check that the blower connection to the inflatable’s intake tube is secure.
- If multiple units are connected to the same power source, make sure the generator or electrical circuit has enough capacity.
- If a breaker or GFCI has tripped, reset it before restarting the equipment.
Important: Never use damaged electrical cords, outlets, or equipment. Keep electrical connections away from standing water.
Still no power?
Call our office at (832) 228-4164 for assistance.
FAQ's
Common Rental Issues & Solutions
Here are the most common situations our customers encounter during their rental period, along with quick solutions. For any issue not listed below, call our office at (832) 228-4164
- Make sure the blower is running and firmly connected to the intake tube
- Check that zippers, flaps and Velcro seams are fully closed
- Confirm the tube-to-unit connection is tied off tight with no gaps
- Very hot afternoons can make vinyl look softer — that’s normal, not a leak
Safety is our top priority. Here’s what to know about weather:
- Wind:Â If sustained winds exceed 15-20 mph, inflatables must be deflated and shut down. Do not attempt to use inflatables in high winds, even if staked down.
- Rain: Light rain is generally okay for most inflatables (they’re already used with water slides!). However, lightning is a serious danger — if you see lightning or hear thunder, immediately evacuate the inflatable and shut it off.
- Heat:Â Dark-colored inflatables can get hot in direct sun. Wet down the surface with a hose before use. Ensure kids stay hydrated and take breaks.
When in doubt about weather safety, call our office at (832) 228-4164.
Proper anchoring is critical for safety:
- Grass setup:Â Our team uses metal stakes driven into the ground. Do not remove or adjust stakes during the rental.
- Concrete/asphalt setup:Â We use sandbags or water barrels as anchors. Make sure they stay in place and are not moved.
- Indoor setup:Â Sandbags are used. Ensure the unit has adequate ceiling clearance and is away from sprinkler heads and light fixtures.
Never operate an inflatable that is not properly anchored. Call (832) 228-4164 if anchors come loose.
For water slides and wet combos:
- Check hose connection:Â Ensure your garden hose is securely connected to the water attachment point on the inflatable and the water is turned on fully.
- Check water pressure:Â Low home water pressure can reduce flow. Try turning off other water sources (sprinklers, washing machines) during use.
- Sprinkler placement:Â Some units use a sprinkler system at the top. Make sure the hose reaches and the sprinkler arm is positioned correctly.
- Multiple units:Â If running more than one water unit, you may need a Y-splitter and two hose bibs for adequate pressure.
For water flow issues, call (832) 228-4164 for guidance.
Our mechanical rides (mechanical bulls, sharks, etc.) are operated by trained attendants. If the ride malfunctions:
- Do not attempt repairs yourself. These are specialized machines with safety protocols.
- Check power:Â Follow the power troubleshooting steps above to verify the outlet/generator is working.
- Contact our attendant:Â If an attendant is present, alert them immediately.
- Call the office: If no attendant is on-site, call (832) 228-4164Â right away so we can dispatch assistance.
If your event location doesn’t have access to electrical outlets, you’ll need a generator. Here are our recommendations:
- Size it right:Â Add up the total watts needed from the specs table above, then add 20% for a safety margin. For example, two 1.5 HP blowers need ~2,030 watts, so a 3,500W+ generator is recommended.
- Fuel planning:Â A typical 3,500W generator uses about 1 gallon of gas per hour at half load. Plan for extra fuel for longer events.
- Placement: Keep generators at least 15 feet from the inflatable and any seating areas. Never run a generator indoors or in an enclosed space — carbon monoxide is deadly.
- Noise:Â Generators can be loud. Inverter generators are quieter and recommended for residential events.
Need help choosing the right generator? Call (832) 228-4164.
How to Check for a Power Failure
If your inflatable suddenly deflates or the blower shuts off, it’s most likely a tripped circuit breaker or a GFCI outlet issue. Follow these steps before calling our office:
Troubleshooting Power at Your Home
- Check the blower first. Make sure the blower motor is still plugged in and the power switch is in the ON position. Sometimes cords get accidentally unplugged during the party.
- Check the outlet. Plug in a phone charger or lamp to verify the outlet itself has power. If nothing works, the circuit has likely tripped.
- Check GFCI outlets. Look for outlets with “Test” and “Reset” buttons (commonly found in garages, kitchens, bathrooms, and outdoor areas). Press the RESET button firmly. GFCI outlets can trip when they detect moisture or an overload.
- Check your breaker panel. Locate your home’s electrical panel (usually in the garage, utility room, or side of the house). Look for any breaker switches that are in the middle position or flipped to OFF. Flip the tripped breaker fully to OFF first, then back to ON.
- Redistribute the load. If the breaker trips again, you likely have too many items on one circuit. Try plugging the blower into an outlet on a different circuit (different room or area of the house).
- Check extension cords. If you’re using an extension cord, make sure it is rated for outdoor use and is at least 12-gauge. Thin or undersized cords can cause the blower to overheat or trip the breaker. We recommend cords no longer than 50 feet.
Troubleshooting Power with a Generator
- Check fuel level. Generators will shut off automatically when they run out of gas. Refuel and restart if needed.
- Check the generator’s breaker. Most generators have their own built-in circuit breaker. Reset it if tripped.
- Verify wattage capacity. Make sure your generator can handle the total wattage of everything plugged into it. Add up the watts from the table above — a 3,000-watt generator can typically handle one 1.5 HP blower plus one concession machine.
- Let it warm up. Start the generator and let it run for 1-2 minutes before plugging in the blower motor.
- Avoid daisy-chaining. Plug each blower directly into a separate outlet on the generator. Do not use power strips or multi-outlet adapters.
Still having power issues? Call our office at (832) 228-4164 and we’ll walk you through it or send a technician if needed.
Worried about the weather? Don’t be.
If weather forces you to cancel, what you paid becomes a credit good for a full year — usable on anything we rent, not just the same unit. No cancellation fee, no lost deposit. Call (832) 228-4164. as early as you can; we watch the radar all season.
Power & Electrical Requirements
Nearly all of our rentals require electricity, and some require a significant amount of power. Planning ahead for your power needs will help your event run smoothly. Every inflatable listed on our website specifies the number and type of blower motors needed to operate it. Below you’ll find the electrical specifications for each type of equipment.
Blower Motor & Equipment Specifications
| Equipment | Amps | Volts | Watts | Airflow (CFM) |
|---|---|---|---|---|
| 1 HP blower motor | 7 | 115 | 805 | 1,170 |
| 1.5 HP blower motor | 8.8 | 115 | 1,015 | 1,290 |
| 2+ HP blower motor | 14 | 115 | 1,610 | 1,520 |
Concession Machine Specifications
| Machine | Amps | Volts | Watts |
|---|---|---|---|
| Cotton candy machine | 11 | 120 | 1,320 |
| Popcorn machine | 8 | 120 | 955 |
| Snow cone machine | 5.6 | 120 | 672 |
| Hot dog roller | 7 | 120 | 840 |
Setup & Safety Tips
Backyard Setup Checklist
- Clear the area of rocks, sticks, pet waste, and sharp objects
- Ensure the ground is level — slopes can be hazardous
- Trim any low-hanging branches or overhead wires
- Verify access to electrical outlets within 50 feet
- Ensure at least 3 feet of clearance on all sides of the inflatable
- Remove any furniture, grills, or obstacles nearby
Park Setup Requirements
- Obtain a park permit if required by your city
- Confirm the park has accessible electrical outlets or plan for a generator
- We need flat grass areas — asphalt or gravel may require special anchoring
- Ensure vehicle access for our delivery truck to unload
- Some parks have time restrictions — confirm setup and pickup windows
- Contact our office if you’re unsure about park regulations
Supervision Guidelines
- An adult must supervise the inflatable at all times during use
- Group riders by similar age and size — do not mix toddlers with older kids
- No shoes, glasses, jewelry, or sharp objects inside inflatables
- No food, drinks, or gum inside any inflatable
- Follow the posted maximum capacity for each unit
- No flips, roughhousing, or climbing on exterior walls
Before Our Team Leaves
- Confirm you know how to turn the blower on/off
- Check that all stakes or anchors are secure
- Verify the inflatable is fully inflated and operational
- Know where the blower power cord is plugged in
- Save our office number:Â (305) 985-0505
- Confirm your scheduled pickup time with the driver
Cleaning & Care During Your Rental
Keeping It Clean
You don’t need to deep-clean our inflatables — we handle sanitization before and after every rental. However, to keep things enjoyable during your event:
- Wipe down surfaces with a damp cloth if they get dirty
- Keep food and drinks away from the inflatable
- Clean up any spills immediately to prevent slipping
- For water slides, a quick rinse with the hose keeps things fresh
Damage Prevention
You’re responsible for the equipment during your rental period. To avoid damage charges:
- No silly string, confetti, paint, or markers on inflatables
- No pets inside or on top of the units
- Do not drag or move inflatables after setup
- Do not modify, cut, or puncture any part of the unit
- In case of accidental damage, call us immediately — do not attempt repairs
Supervision Guidelines
- An adult must supervise the inflatable at all times during use
- Group riders by similar age and size — do not mix toddlers with older kids
- No shoes, glasses, jewelry, or sharp objects inside inflatables
- No food, drinks, or gum inside any inflatable
- Follow the posted maximum capacity for each unit
- No flips, roughhousing, or climbing on exterior walls
Before Our Team Leaves
- Confirm you know how to turn the blower on/off
- Check that all stakes or anchors are secure
- Verify the inflatable is fully inflated and operational
- Know where the blower power cord is plugged in
- Save our office number:Â (305) 985-0505
- Confirm your scheduled pickup time with the driver
For Schools, Cities, Parks, Churches & HOAs
If you are booking for an organization, you probably need paperwork before you need a price. We already have it.
Approved vendor
- Miami-Dade Public Schools
- Broward Public Schools
- Miami-Dade Parks
- Broward County Parks
Paperwork
- Certificate of Insurance within 24 hours, your entity named as additional insured
- W-9 on request, same day
- Purchase orders and corporate checks accepted
Safety & compliance
- SIOTO-trained operators
- FDACS-inspected rides
- Equipment meeting ASTM standards
One vendor for the whole event — attractions, generators, tents, concessions and staffing on a single invoice and a single COI. Call (832) 228-4164 or email info@texasjumpnsplash.com  to request a COI or W-9.